Customer Overview: Early Planning for a Better Remortgage Deal
An anonymous customer—male, in his late 40s, working in a professional occupation and based in the UK—recently reached out to explore remortgage options as his current deal is set to end next year. Proactive and financially savvy, he wanted to understand fees and the remortgage process in advance to ensure the best financial outcome when the time comes.
Identifying the Customer’s Main Challenges
- Lack of clarity about remortgage fees: The customer was concerned about arrangement and broker fees, seeking transparency before making decisions.
- Desire to secure the best remortgage rates: Early research aimed at shopping the market and understanding trends to avoid overpaying.
- Uncertainty about timing: Unsure when to begin the remortgage application to maximise savings and avoid unnecessary costs.
The Remortgage Solution: Transparent Guidance and Market Research
Our approach focused on providing the customer with:
- Full breakdown of remortgage fees: Clear explanation of both lender arrangement fees and broker charges, eliminating any confusion.
- Timely market comparison: Scheduled a follow-up at the optimal time (three months before the current deal expires) to shop the best buy to let remortgage rates UK, ensuring fresh rates and offers are considered.
- No-pressure guidance: Allowed the customer to choose when to re-engage, offering ongoing support without obligation until he is ready to proceed.
Results Achieved: Peace of Mind and Financial Readiness
- Preparedness for remortgaging: The customer gained confidence by understanding all applicable fees and the timing for the process.
- Potential for better financial outcomes: By shopping the market at the right moment, he positioned himself for favourable rates, potentially saving hundreds of pounds annually on his mortgage payments.
- Clear plan of action: Knowing when to expect a follow-up ensures the customer won’t miss out on competitive deals or face decision stress at the last minute.
Customer Perspective
“I’ve got you on my list, and I’ll give at least three months’ notice when it’s due. It’s reassuring to know exactly what fees I might face and when to start looking for the best deal.”
Remortgage FAQs
- How much are remortgage arrangement and broker fees?Arrangement fees can vary by lender but typically range from £0 to £1,500. Broker fees are clearly stated up front, such as our standard £997. We always explain fees before you apply.
- When is the best time to start the remortgage process?Ideally, begin comparing offers and contacting lenders or brokers three to six months before your current fixed term ends. This ensures you have time to secure great rates and avoid reverting to a standard variable rate.
- Can I use a remortgage calculator to estimate my costs and savings?Yes, remortgage calculators can provide a quick estimate of your new monthly payments and potential savings, factoring in rates, loan terms, and fees.
- Will remortgaging affect my credit score?Remortgaging generally requires a credit check, which may cause a minor, temporary dip in your credit score. However, there is usually no long-lasting impact, and managing payments well can help your credit in the long term.
- What documents are needed for a remortgage application?Common documents include proof of income (such as payslips), identification, proof of address, bank statements, and details of your current mortgage.
Ready to Secure the Best Remortgage Deal?
Whether you’re just starting your research or gearing up to remortgage in the next year, our transparent fee breakdowns, expert support, and up-to-date market comparisons can help you save money and stress. Contact us today or request a callback to put your remortgage plan in motion!
Ready to apply or see your best options?
Find your best deals online in minutes or request a no-obligation callback from one of our expert advisors to talk through your options or just get honest advice.