TERMS OF BUSINESS LETTER FOR MORTGAGE AND INSURANCE



OUR RELATIONSHIP


Any advice or recommendation that we offer to you will be based on your stated objectives, circumstances and take into account any restrictions that you wish to place on the type of products you would be willing to consider. 

If you decline to provide information, the advice or recommendations put forward by Deal Direct Financial Solutions Ltd will be correspondingly restricted and will not take into account all of your personal circumstances.

With very few exceptions, we will confirm to you in writing the basis of our reason for recommending the products arranged on your behalf in a Suitability Report.

Your stated objectives will be reiterated in the Suitability Report, which we will issue to you following our recommendation, along with details of any special risks associated with the product recommended. Unless confirmed in writing to the contrary, we will assume that you do not wish to place any restrictions on the advice we give you.

Full details of the products we may recommend to you including, for example, the minimum duration of the product, information on the right to cancel or whether no right to cancel arises, and any other early termination rights and penalties, will be covered in the relevant product disclosure information you will receive before conclusion of any contract.

Any products we have arranged for you, will not be kept under review but we will advise you upon your request. However, we may contact you in the future by means of an unsolicited promotion should we wish to discuss the relative merits of a particular product or service which we feel may be of interest to you.

WE DO NOT HANDLE CLIENT MONEY


We never handle cash AND we cannot accept a cheque made out to us (unless it is in respect of an item for which we have sent you an invoice).

You or we may terminate our relationship at any time without penalty. Notice of this termination should be provided in writing, as this will ensure that no confusion arises between us.  We will, however accept oral instructions, which we will then confirm to you in writing.  Where we have undertaken work on your behalf for which a fee is due, we reserve the right to charge you that fee.

YOUR PROTECTION


Circumstances can arise where we or one of our other customers may have some form of interest in business being transacted for you.  If this happens or we become aware that our interests or those of one of our other customers conflict with your interests, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

In most cases you can exercise a right to cancel, by withdrawing from the contract recommended to you.  In general terms you will have a 30 day cancellation period for a pure protection policy, such as life insurance, and a 14 day cancellation period for a general insurance policy, such as buildings and contents insurance.  If you require confirmation of which category of insurance your policy falls into, please ask us.   Please note that in most instances you will not be able to exercise a right to cancel a mortgage contract, unless the contract is concluded at a distance (i.e. no face to face advice), at which point you will have a 14 day cancellation period. Additionally, any contracts arranged at your explicit request (normally referred to as “execution only”) do not provide cancellation rights.

The start of the cancellation period will normally begin on the day the contract is concluded or, if later, the day on which you receive the contractual terms and conditions. Instructions for exercising the right to cancel, if applicable, will be contained in the relevant product disclosure information which will be issued to you.

All Policy Documents or Lender’s Offer Documents will be sent to you directly by the lender or provider.


 

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